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Including the Guest Experience in the Hotel Technology Stack

With a wide-range of innovations available for the hospitality arena, there is a growing need for hotel CIOs to leverage the full technology stack. As highlighted by this recent HospitalityNet article, the hotel technology stack keeps getting larger with everything...

Do Guests Want to Choose Their Hotel Rooms Via Google Maps?

While being able to choose your seats online is a common practice for booking flights, the hotel industry is now also moving in this direction by allowing guests to choose their own rooms online via Google Maps. However, unlike airlines, hoteliers are offering highly...

The Real Reason Why Airport Hotels Are Prospering

According to a recent Hotel News Now article, airport hotels are seeing an increase in demand and now command a significant rate premium. The article highlights how a new study from STR shows that U.S. airport hotels posted a 9.1 percent increase in revenue per...

A Matter of Trust: Online Hotel Rating Systems

In today’s very transparent Internet world, online guest rating systems can be both a major challenge and a business opportunity for hoteliers. In addition, the validity of guest rating systems are not always cut and dry. For example, people tend to give a restaurant...