Embracing innovation is much more than just new technologies in a hotel room, or a mobile app that helps to provide a first-rate hotel experience. It is a bigger slice of the pie, such as effectively gathering guest preference data and building this into new systems....
Today’s Millennial Guest is young, digitally focused and highly connected. As such, their expectations for travel are already set as they move through a world full of rapid interactions on mobile devices used to streamline the smallest of tasks in their lives. The...
