The recent annual J.D. Power study for North American Hotel Guest Satisfaction found that maintaining satisfied guests will become even more difficult in the future, mostly because complimentary amenities like breakfast, Wi-Fi and other upgrades have become...
While many major hotel brands are trying to combat the rise of sharing economy leaders like AirBNB, one hotelier is actually embracing it. Hyatt Hotels Corporation has made an investment in Onefinestay – a provider of high-end home rentals in New York City, London,...
