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All Travelers Now Want High-Touch Services

Technology has become the equalizer for all travelers. Whether it’s a high-end business traveler or a family on vacation on the New Jersey shore, virtually everyone has become accustomed to – and expects – high-touch services from hotels. A recent American...

Not All Hotel Guests Are Created Equal

From technology needs to food preferences, there are many new studies that highlight hotel guest preferences. One such study recently issued by Hotels.com showed that free Wi-Fi is the number one preferred amenity, followed by wanting a free breakfast. What is more...