In order to stay competitive in today’s marketplace you truly have to go above and beyond the call of duty. From a customer service perspective, this means doing things to best serve the customer at all times. When I hear examples of great customer service I like...
One of the most entertaining performances in Quentin Tarantino’s classic film “Pulp Fiction,” was Harvey Keitel’s portrayal of “The Wolf,” who served as a highly effective and professional “clean-up guy” after Vincent Vega (played by John Travolta) made a major...
The age-old expression “the devil is in the details” speaks to the sheer fact that if details are overlooked, bad things often happen. In the business world, the details can be the deciding factor between success or failure. You may recall that many banks during the...
The industrial revolution paved the way for traditional office life where the average worker would “clock in” for work in a centralized office much like they would at a factory. As we are embarking on the “ingenuity economy” the old mindset of working in a central...
