Facebook IQ recently issued a study that surveyed loyalty in 14,700 U.S. adults regarding loyalty in five verticals, including the hospitality arena. While the results were somewhat surprising, it also pointed out some common insights, which are often overlooked by...
With mobile devices reaching near ubiquity, as well as their ever-increasing power and features, it makes sense that travelers want more technology and control during their trips. According to a new study by the International Air Transport Association (IATA), airline...
