NetLink Resource Group developed a highly comprehensive, web-based internal workflow automation tool for gathering and managing individual client hotel offers to be showcased at Marriott International’s main website. Marriott required a system that was fail-safe in allowing the request and approval of promotional offers that were hotel-specific – a process that was previously managed through cumbersome Excel documents submitted via e-mail.
The workflow automation tool provided for consistent tracking and approval, and included various security and management capabilities for thousands of hotel associates to submit offers for consideration. This greatly improved Marriott’s ability to handle increasing volumes of hotel offer requests while decreasing staffing needed to manage the process through the previous manually-intensive process.